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    Home»News»What happened to the Chrome OS 96 update for Chromebooks? (Updated)
    News

    What happened to the Chrome OS 96 update for Chromebooks? (Updated)

    Kevin TofelBy Kevin TofelDecember 12, 2021Updated:May 8, 202519 Comments3 Mins Read
    Chrome OS 96 update for Chromebooks
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    I had hoped by now I would have published my typical “what you need to know” post about the latest Chrome OS update. After all, the Chrome OS 96 update for Chromebooks went live on November 30th, which is nearly two weeks ago. At the moment, it’s nowhere to be found for Chromebooks that didn’t get it while it was briefly available.

    Update: Chrome OS 96 is now available for most supported Chrome OS devices.

    In fact, if you look at Google’s latest information, the most recent Stable Channel version available is for Chrome OS 94. That minor update to the full-blown launch of Chrome OS 94 rolled out on November 13th.

    So what gives here?

    I have no inside knowledge but I did run a query to see how many open issues or bugs there tagged with the Chrome OS 96 update. I found 67 specific to Chrome in total, which was more than I expected. Unfortunately, digging through the list, I’m still stumped on the show-stopper here.

    The only other clue as to the hold-up appears to be in the Google Chromebook Help forum, with regards to a report of Android apps not loading. That was reported on December 2nd and received this official response six days later:

    Thank you again for taking time to bring this inability to launch apps, after updating to M96, to our attention. Our team is aware of this and are working quickly to resolve this issue

    A similar report in the Chrome OS Reddit forums on December 1st received the same Google response. And in that forum, I see a user reported that “With the recent 96 updates, on my Duet, the play store itself stopped working.”

    Google Play Store

    Well, that’s never a good sign.

    Unfortunately, outside of the forum responses, I haven’t seen any other Google communication on the issue. And that simply should not be. Remember too, that the Chrome OS 96 update is the first in this new world of a four-week Chrome OS software update cycle. We skipped Chrome OS 95 to get the platform in sync with the Chrome browser.

    For managed Chromebooks, this is less of a potential issue. Chrome OS admins can centrally hold up the deployment of software updates to Chromebooks in their organization. (I hope they did)

    And, starting with this version, organizations using Chrome OS Enterprise can opt for an LTS, or long-term support channel. That means their devices only get milestone (read: big) updates every six months. So while they will miss out on some of the newest features coming to Chrome OS, they’ll gain system stability.

    Whatever the issue is, I hope we hear something more official soon. You can’t go radio silent on a desktop operating system when you’re trying to grow the footprint of it. And this leads me back to certain Chrome OS Enterprise features being offered to everyday Chromebook users: Specifically, I’d like to see users have more control over the Chrome OS updates on their own devices.

    Before I forget, if you did get Chrome OS 96 and you’re having major issues, you can find and download the official Chrome OS 94 recovery image for your device here. Just be sure to download the file for your specific device and remember that reverting to an older version of Chrome OS will completely wipe out your local data.

    Updated at 10:25 am ET, December 16 to reflect that Chrome OS 96 is rolling out again.

    Chrome OS Chrome OS 94 Chrome OS 96 Chromebooks Stable Channel
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    Kevin Tofel
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    After spending 15 years in IT at Fortune 100 companies, Kevin turned a hobby into a career and began covering mobile technology in 2003. He writes daily on the industry and has co-hosted the weekly MobileTechRoundup podcast since 2006. His writing has appeared in print (The New York Times, PC Magazine and PC World) and he has been featured on NBC News in Philadelphia.

    19 Comments

    1. annie kerkhove on December 12, 2021 1:39 pm

      I have the Versie 96.0.4664.77 (Officiële build) (64-bits) working fine, with Android-apps,….

      • Roger Creps on December 12, 2021 1:54 pm

        Same here…

      • Joe R McDaniel on December 13, 2021 7:08 am

        Ditto Acer R13 [although many of same bugs introduced in 94 are still present — Regression testing, Google?]

      • Phil Ferris on December 13, 2021 8:50 am

        Me too, on a Pixelbook Go

    2. CajunMoses on December 12, 2021 3:02 pm

      For all its merits, Android OS is Achilles Heel of Chrome OS. Chrome OS updates are inextricably “knotted” to Android OS. For better, for worse, for richer, for poorer, in sickness and in health, till death do they part.

    3. Ondřej Pokorný on December 12, 2021 3:23 pm

      “Chrome OS admins can centrally hold up the deployment of software updates to Chromebooks in their organization. (I hope they did)”
      Holding updates also means holding security patches. The best practice is to run ~5 % of company’s devices in beta channel so it can identify the issues *before* they come to stable. (And then immediately raise it with Google and eventually hold the updates.)
      Setting aside that most uncaught issues are usually in Android (beta testers aren’t using it?), the fact that these kinds of issues come to stable is a problem. Stable should be… well… stable.

    4. Chris W on December 12, 2021 3:34 pm

      I’m also on 96.0.4664.77 , phaser360
      My installed android apps both launch fine, Google Play also working fine – just updated my apps on it.
      Faults might be limited to builds for specific models/architectures perhaps?
      Very odd that OmahaProxy shows M94 only.
      I note that 96 is an LTS version according to https://chromiumdash.appspot.com/schedule

    5. Stephen Drivick on December 12, 2021 4:20 pm

      I have 96 on my Lenovo Duet, but I had to power wash to get it to work.

    6. Mike S on December 12, 2021 4:54 pm

      Everything runs fine on my Duet with v96. Haven’t had any issues yet…

    7. Patrick B Anderson on December 12, 2021 6:26 pm

      I installed ChromeOS 96 as soon as it was available. Not being an Android app user, I just checked the Play Store – it came up just fine and I was able to install the Pluto app, so I don’t think I have any problem. Evidently the issue is hit and miss? Glad it was a miss for me!

    8. robert clyburn on December 12, 2021 8:29 pm

      i have 96 as well on one of my chromebooks but 94 on the other. they are different brands, the 96 being asus and the 94 is an acer. the asus is a higher end one which is probably why 96 is stable. might have something to do with ram or just the way each company designed their chromebooks. this has 8gb ram the other 4gb. the acer is an older model, the spin 311, and that might have something to do with it as well.

    9. Humber on December 13, 2021 6:08 am

      With chromeOS 96 my android app Spotify is stopping all time

    10. 007700 on December 13, 2021 6:11 am

      Well did they ever fix the issue of android apps that request location but you aren’t able to oblige not unless you switch to dev mode?

    11. Mace Moneta on December 14, 2021 9:10 am

      The looks like the issue (listed as a release blocker):
      https://bugs.chromium.org/p/chromium/issues/detail?id=1274037&q=label%3Apotentialreleaseblocker

    12. PS Doff on December 14, 2021 11:14 pm

      Released for all but two platforms

    13. Robert Nielsen on December 15, 2021 5:50 pm

      I checked for updates last night, and lo and behold, after the update installed and I was asked to reboot, I discovered I had 96.0.4664.111. So far, so good.

      • Kevin C. Tofel on December 15, 2021 8:31 pm

        Yup, the rollout started again last night. Hopefully, everything is working fine!

    14. MW on December 15, 2021 11:20 pm

      I have an Asus Chromebox 3 and received 96 without issues, yesterday 15/12/21 a really big 1GB+ update to:

      Version 96.0.4664.111 (Official Build) (64-bit)

    15. Farrius on December 16, 2021 3:47 am

      Pixelbook go is fine. if not running better

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